Operations Management A Hotel Case Study - 922 Words

â€Å"Operations Management: A Hotel Case Study† 1. What are the four areas of strategic planning? Describe each area. For a hotel to be productive, the operation manager and his team must consider four applicable areas of strategic planning which include: 1) facilities, 2) materials, 3) quality, and 4) technology. The first strategy is facilities management. This refers to the land and the design of the building and the way the services are set up within the building. When a hotel management looks at the factors in designing a hotel, storage areas are considered as the number one issue in this matter. The second strategy is materials management. It refers to the inputs of the business and in this case of the hotel, it covers everything from the ordering of milk to the scheduling of staff. To help manage materials, the hotel uses a mass of production schedule. A mass of production schedule helps to forecast sales and business activities. From this point, the most specific materials for planning are generated. This plan analyzes wha t materials will be required, when they should be delivered, and how many staff will be needed to perform the job. The third strategy of operations management is called quality management. For the hotel to be efficient, managers must ensure that customers are satisfied. Business can achieve customers’ satisfaction by establishing its’ performance standings. In a hotel business, customers all over the world take the star rating system seriously toShow MoreRelatedCase Study935 Words   |  4 PagesIME 6120 PRODUCTION OPERATIONS MANAGEMENT SAKETH REDDY DUMPALA WMU ID #068431546 Case Study-2 1(a) The Penang Mutiara which is located on the lush greens of the Indian Ocean coast of Malaysia is one of the most luxurious hotels of South-East Asia. This hotel is owned by PernasOUE of Malaysia and managed by Singapore Mandarin International Hotels. 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